Everyone experiences a variety of negative comments online, whether it is on a social media site, blog, review site etc. The effect of the comment depends on how you choose to respond to it. Ragan.com has a few articles that explain the importance of how to answer a comment or question made online and the proper way to do so. Here is an article from Ragan about 5 Ways to Handle Negative Facebook Comments. Now just because this article is about Facebook, does not mean that the points do not apply to any other medium that allows comments. The content is still very relevant to any forum online.